You’re a caring, strong, creative, and experienced Customer Service professional, who’s committed to going above and beyond to make the client experience a smooth and joyful journey for both client and our internal team.

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You have proven customer service experience along with an understanding or high interest in the way that efficient operations and processes can improve the way that client service works behind the scenes. You have an innate ability to make customers and team members feel heard, reassured and empowered to create work that matters.

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As our Creative Operations Specialist, you’ll wear many hats and have the opportunity to both engage with our amazing clients and work with internal creative operations to improve the client experience.

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What You’ll be Doing In this Role:

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• Performing as an active and responsible member of the Client Experience team responsible for all client support functions. 

• Working fluently with the full Client Experience team on the flow of client input to maintain company standards and timeframes.

• Delivering outstanding, practiced support to our clients and community; takes ownership of regular client service tasks.

• Working responsibly with client inquiries, adheres to processes for communicating with clients, understands and is able to resolve billing issues and related matters. Sees all matters through, start to finish.

• Bringing valuable insights, institutional knowledge, and help to other members of the client service team.

• In conjunction with client service duties, this individual is driven by their interest and creative skills. 

• Prepare and create content for internal use 

• Coordinate with team members to gather images, logos, stats and content to use in various creative projects

• Coordinate and assist with managing workflow to make sure that client has all deliverables in a timely manner 

• Research and recommend new ideas for strengthening our brand

• Write copy for marketing and communication material

 

Reading this makes you say, “AYYYEE! That's ME!!!" 

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• You understand that keeping clients happy means truly understanding their needs and challenges

• You have both customer service experience and CRM experience. 

• You love behind the scenes detail 

• You like to research and make systems better 

• You thrive in a fast-paced environment

• You are creative 

• You understand and can operate programs like or similar to Canva, FloDesk, and Notion

• You love finding new methods and processes to improve the client experience

• You’ve worked at a tech start up and/or in a virtual environment where 99% of the customer experience happens online

• You’re an effective, clear communicator in all formats

• You’re happy to have a varied role working directly with customers and working to improve the technology behind the customer experience

• You’re a maximizer and have a knack for finding ways to optimize and improve everything you’re involved with

• You’re practically always on time (or early) and strive to deliver ahead of deadlines

• You care deeply about your work, colleagues, and the well-being of the company

• You’re not (overly) attached to your ego — you’re focused on finding, developing, and executing on the best ideas to get the best results

• You’re 10,000% comfortable working in a virtual environment

• You do whatever it takes and the phrase “That’s not my job” is not a part of your vocabulary

• You’re a born GO GETTER — always looking for ways to add value, do better work, improve efficiencies, build others up, and make the world a better place

 

Necessary Skills:

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• 3+ years relevant work experience

• Strong background in performing customer service-related tasks in a thoughtful and purposeful manner

• High intrinsic motivation to serve others and work intelligently through customer-oriented operations methods, documentation and processes

• Experience with, Billing and CRM platforms, and WordPress a plus

• A love of operations and creating seamless, efficient environments

• Ability to adapt and be agile as needed in a fast-paced, growing environment

• A positive, high energy and customer centric/solution oriented mentality

• Excellent listening, problem-solving and organizational skills

• A strong technical aptitude

• Copywriting skills

• Excellent written and verbal communication abilities

• Attention to detail

 

This position is not for you if:

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• You have personal drama

• You don’t like working with customers and improving their experience

• You are not creative

• You don’t have a passion for technology

• You don’t like detail, documentation and creating efficient processes

• You don’t really commit wholeheartedly to anything

• You don’t like marketing, sales, technology or being the best

• You don’t live and work within the continental United States

• You think self-help is weird

• You have no sense of humor

 

What you really want to know:

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• This is a contracted/part-time virtual position working with our virtual team. You’ll have full autonomy over where you work, what you wear, and work schedule

• This a monthly retained position

• 3 inspiration days per quarter to use as you choose

• Additional 20% commission on all onboarding clients